Job Details

MVMT (pronounced ‘movement') was founded on the belief that style shouldn't break the bank. Their goal is to change the way consumers think about fashion by offering high-quality minimalist products at revolutionary prices. With over 1,000,000 watches sold to customers in 160+ countries around the world, MVMT has solidified itself as the world's fastest growing watch company.

In a tiny Los Angeles apartment in 2013, two college dropouts banded together to create what would eventually become the world's fastest growing watch brand. Their idea was simple: to make sleek quality watches with bold personalities, modern and unexpected colorways, and accessible price points that broke all the rules of the watch industry.

This flagship line skyrocketed MVMT from a crowdfunded venture into a global brand, with products sold in over 160+ countries, and a thriving social media community of over 5 million strong. MVMT's design catalogue has since expanded into more than 20 unique watch collections, sunglasses, blue light eyewear, and jewelry.

In 2018 MVMT was acquired by Movado Group Inc. Since 1881, Movado has been one of the world's premier watchmakers, with a proud heritage of Swiss craftsmanship, design excellence, and technological innovation.

The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and Retail Stores. Responsibilities include ensuring timely operational and technical support for personal computers and peripherals and providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.

Roles and Responsibilities:

• Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.
• Update problem management system with timely and meaningful information in accordance with desktop service levels.
• Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
• Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
• Assist in the deployment and rollout of software and hardware to meet business needs. Develop and maintain detailed project plans to coordinate the purchase, receipt, inventory, and disposal of all IT assets.
• On-board new employees with GIT orientation to computer assets
• Respond to all voice mail and email messages daily.
• Develop advanced technical knowledge of all desktop applications and OS software supported by Technology Services. Troubleshoot and assist in the use of all supported software.
• Participate in the team rotation for off-hour and weekend on-call coverage.
• Develop working knowledge of all supported desktop and POS applications. Troubleshoot and assist in the use of all supported software and operating systems.
• Maintain an accurate inventory of GIT Client assets, including spare parts/items for break/fix support.
• Coordinate activities to support SAP client / printing, direct application issues to appropriate support groups.
• Rotating off-hour and weekend on-call coverage is required (shared responsibility among team).

This position will also be responsible for various duties as assigned by the GIT Service Desk Manager, including but not limited to:

• Documentation: assist in documenting installation and configuration procedures for both standard and non-standard software packages
• Projects: assist in deployment and rollout of software and hardware as required by the demands of the business.
• Inventory: Maintain accurate inventory of computer assets, including spare parts/items for break/fix support.
• Technology Lead: May be asked to be primary analyst responsible for various software tools in use by the company.

Requirements:

• Degree in a related field of study, preferably Computer Science, or Informational Systems or equivalent business experience
• 3+ years' experience in Desktop and/or Helpdesk support
• Technical expertise in current standard desktop software (Microsoft Office, Windows, Mac)
• Proven Customer Service focus and emphasis on building positive customer relationships
• Excellent organization, project management, written and verbal communication skills
• Able to work with all levels of staff and management and lead cross-functional teams
• Able to technically mentor clients and co-workers
• Excellent analytical, decision making and technical problem-solving skills
• Able to handle multiple priorities in a fast-paced environment
• IT industry standard certification from Microsoft, Apple, CompTIA, HDI, PMI a plus, but not required

DIRECT APPLICANTS ONLY - NO AGENCIES

Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

#ZR

About the company

Movado is an American watchmaker. It is best known for its Museum Watch. Movado means "always in motion" in Esperanto. The watches are known for their signature metallic dot at 12 o'clock and minimalist style. Movado traces its origins to La Chaux-de-Fonds, Switzerland.

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