Job Description
***Only qualified Project Manager candidates located near the Mountain View, CA area to be considered due to the position requiring an onsite presence***
Required Skills:
• 3+ years of experience in project management, preferably within a SaaS or technology company
• Proven ability to manage multiple projects simultaneously, prioritize effectively, and consistently meet deadlines
• Strong analytical and problem-solving skills with the ability to extract actionable insights from data
• Excellent written and verbal communication skills; experience communicating effectively with executive-level stakeholders is a significant plus
• Proficiency in project management methodologies (Agile, Waterfall)
• Experience using project management software (e.g., Asana, Jira, Monday.com)
• Strong interpersonal skills and the ability to build and maintain strong relationships with internal and external stakeholders
• Experience working within a customer-centric organization is highly desirable
• Bachelor's degree in business administration, Project Management, or a related field
Duties:
• Program Operations & Optimization
• Manage program artifacts: Oversee the organization, maintenance, and accessibility of all program documentation, templates, and resources to ensure consistency and efficiency
• Leverage AI for insights: Utilize AI-powered tools and methodologies to analyze data, identify trends, and derive actionable insights that inform program strategy and decision-making
• Drive actions & accountability: Proactively monitor progress on initiatives, identify roadblocks, and facilitate timely resolution to ensure commitments are met and objectives achieved
• Manage and improve PMO processes: Continuously assess and refine Project Management Office (PMO) processes Lighthouse Customer Engagement
• Schedule and manage a master calendar: Maintain a comprehensive master calendar for all Lighthouse customer engagements, ensuring optimal scheduling, resource allocation, and communication across stakeholders
• Customer Engagement Management:
• Maintain a comprehensive data set of Lighthouse customers, tracking engagement activities, frequency, and overall health
• Ensure consistent and high-quality engagement with Lighthouse customers across various touchpoints (e.g., product development feedback, roadmap input, beta testing, Go-to-Market strategy)
• Develop and implement strategies to maintain customer activation and maximize the value derived from their participation
• Collaboratively organize and facilitate meetings to ensure high-quality interaction
• Track and analyze customer engagement metrics to identify areas for improvement and optimize the customer journey