Job Details
Director of Finance for Services Operations
2025-07-14 Uniphore Technologies all cities,CADirector of Finance for Services Operations page is loaded
Director of Finance for Services Operations
Apply locations USA - CA - Palo Alto time type Full time posted on Posted Yesterday job requisition id JR100581Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
The Director of Finance for Services Operations will act as the primary liaison between Uniphore's Global Services & Delivery (GSD) team and the Chief Financial Officer. The main objectives of this role are to drive growth in Live Annual Recurring Revenue (LARR) and cash collections. Key responsibilities include forecasting LARR and cash collections, tracking their progress and taking proactive measures to address and resolve any challenges that may hinder LARR growth and collections.
Responsibilities:
Lead initiatives to streamline processes and reduce the order-to-cash cycle time. Provide financial guidance to the Revenue Operations, GSD and other cross-functional teams on operational improvements to automate and optimize processes.
Review customer contracts to ensure compliance with company policies, including profit margins and securing approvals for non-standard terms. Introduce and suggest workable solutions to contract negotiations.
Ensure that the Global Services & Delivery (GSD) teams have the necessary contractual details to ensure project success.
Continuously track project progress, addressing any obstacles to success. When necessary, collaborate with GSD members and/or customers to understand the situation, propose solutions to management (including CFO and Chief Customer Officer), and assist in negotiating and drafting change requests or amendments.
Serve as the liaison between GSD and revenue accounting, advising revenue accounting on project status, collectability probability, revenue recognition and invoicing timelines.
Oversee the preparation of LARR and cash collection forecasts for the executive team, coordinating with sales and GSD leadership while assessing project progress and customer sentiment.
Manage cash collection efforts and present various reports on cash collections to executive leadership.
Review contracts for commission eligibility, ensuring compliance with commission requirements, and validate commission calculations.
Support the implementation of automation in the contract renewal process, ensuring timely contract renewals. Monitor renewals to address any potential cancellations and involve the relevant stakeholders to retain the customer. Provide reporting to the executive leadership on potential customer cancellations.
Prepare executive and board-level reports on CARR, LARR, churn, project status, and cash collections.
Experience/Skills Required:
7+ years total experience in finance, accounting and/or operations with a financial focus
Hi-Tech, SaaS or related industry experience
Bachelors Degree in Accounting or Finance
Prior management experience is required
Strong communication, organization and partnering skills are a must
Strong collaboration and teamwork skills; demonstrated ability to work cross-functionally
Professional demeanor and authority and influence
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visitwww.uniphore.com.