Job Details

Job Description

XperiencOps, Inc. is seeking a Technical Account Manager to become an integral part of our team, reporting directly to the VP of Customer Experience. This role requires a blend of technical acumen and customer-facing skills, ideally suited for someone who can engage with customers during both the pre-sales and post-sales phases. The Technical Account Manager will work closely with the sales team to understand customer requirements, demonstrate product capabilities, and ensure successful onboarding and implementation of our solutions.

Responsibilities

• Solution Design: Develop and propose custom solutions that integrate our products and services to solve customer challenges, preparing detailed technical proposals and documentation.
• Product Demonstration: Conduct product demonstrations, both virtually and in-person, to showcase the capabilities and benefits of our solutions to potential customers.
• Pre-Sales Support: Collaborate with the sales team to understand customer needs, deliver technical presentations, and demonstrate how our solutions meet those needs.
• Post-Sales Engagement: Work closely with the Customer Onboarding and Support teams to ensure a smooth transition from sales to implementation, assisting with technical setup, configuration, and customization as required.
• Customer Training: Provide training and education to customers on product features, usage, and best practices to maximize their investment.
• Feedback Loop: Serve as a bridge between customers and product development teams, relaying feedback and insights to guide product enhancements and innovations.
• Technical Expertise: Maintain a deep understanding of the product features, industry trends, and competitive landscape to effectively support sales and customer success.

Requirements

• Bachelor's degree in engineering, Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical roles such as Solutions Engineering, Sales Engineering, or Customer Success Engineering, or Technical Account Manager with a strong preference for candidates with experience in the SaaS or technology sectors.
• Proficiency in technical problem-solving and troubleshooting, with advanced user or administrative skills in key software and systems relevant to the role.
• Comprehensive understanding of IT operations, including insights into device lifecycle management, and the processes for employee onboarding and offboarding.
• Knowledge of automations and their implementation in improving operational efficiency and customer experience.
• Demonstrated ability to convey complex technical concepts effectively to both technical and non-technical audiences through product demonstrations and presentations.
• Proven track record in customer relationship management, ensuring high levels of satisfaction and successful product adoption.
• Capability to work collaboratively across teams to facilitate successful onboarding and ongoing support for customers.
• Willingness and ability to travel up to 25% for customer engagements and business requirements.

Benefits

Flexible PTO

Comprehensive Vision/Dental/Healthcare