Job Details

• Unit 9 - CSUEU - Technical Support Services

Job Search Category/Discipline: Administrative

Time Basis: Full Time

Workplace Type: Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Job no: 546595
Work type: Staff
Location: San Luis Obispo
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Information Systems & Technology

Position Description

Job Summary

Under general direction of the Director of Data Systems, the CRM Data Lead in the Office of Data Management is responsible for data integrations, query development, and the build-out of various workflows within Slate, ensuring seamless operations and enhancing the effectiveness of the student engagement life cycle processes. The ideal candidate will have experience in higher education settings, supporting student enrollment, retention, and institutional effectiveness.

Department Summary

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Cal Poly's hands-on approach, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. Cal Poly's Strategic Enrollment Management (SEM) division is responsible for the efforts to identify, recruit, enroll and graduate its student body in accordance with the University's mission, vision and goals.

Key Qualifications

• Manage and maintain the CRM Slate, ensuring data integrity, accuracy, and consistency across platforms used for the student engagement lifecycle.
• Design, develop, and maintain data integrations between Slate and other institutional and external systems (SIS, data warehouse, financial aid platforms, learning management systems, College Board, Cal State Apply, etc.).
• Plan, implement, and coordinate projects related to system efficiencies, interfaces, and enhancements. Collaborate with various campus departments to ensure successful project execution.
• Develop and manage automated workflows within Slate to streamline business processes and enhance user experience while collaborating with partners (ITS, admissions, enrollment management, academic affairs, marketing, etc).
• Troubleshoot and resolve data discrepancies, integration issues, and performance bottlenecks within the CRM system.

Education and Experience

• Equivalent to graduation from a four-year college or university. Three years of technical or administrative experience. A graduate degree in a related field may be substituted for one year of the required experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Salary and Benefits

Anticipated Hiring Range: $70,000 - $86,000
Classification Range: $55,176 - $99,816 Per Year

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees.

Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.

Supplemental Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S.

Positions are posted for a minimum of 14 calendar days.

Advertised: March 07, 2025 (9:45 AM) Pacific Standard Time
Applications close: Open Until Filled