This range is provided by Athens Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
$200,000.00/yr - $250,000.00/yr
Vice President, Customer Experience Operations
The Vice President, Customer Experience Operations, will provide executive leadership and strategic direction for both customer experience and operations. Reporting directly to the Senior Executive Vice President of Operations, this role is key in shaping the company's customer-first approach while overseeing operational efficiency. The VP will combine the management of customer-focused initiatives with operational oversight to drive organizational success, ensuring both customer satisfaction and business performance are optimized. This role demands an innovative leader who can align customer and operational strategies with long-term company goals, foster a culture of excellence, and collaborate across teams to deliver results that exceed expectations.
Essential Job Functions:
Strategic Leadership:
Operational Oversight:
Team Management:
Innovation and Technology:
Compliance and Risk Management:
Communication and Reporting:
Market and Customer Insights:
Leadership and Values:
Qualifications:
Preferred:
Executive
Full-time
Customer Service, General Business, and Strategy/Planning
Transportation, Logistics, Supply Chain and Storage, Environmental Services, and Consumer Services
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