Job Details

RATP Dev USA - Your future our destination
Mission

Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.

Profile

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• Good computer skills
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession

Responsibilities of a Dispatcher

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

Education Requirement

High school diploma or GED

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

A message from the General Manager

The City of Santa Maria operates fixed route and ADA paratransit bus service known as Santa Maria Regional Transit (SMRT). Service area includes the City of Santa Maria, the unincorporated communities of Orcutt, Tanglewood and now regional service to New Cuyama, Lompoc, Vandenberg, Los Alamos, Buellton, Solvang, Santa Ynez and the Chumash reservation. We pride ourselves with bridging cities together and uniting families with our dedicated public transit service. Our diverse fleet of well-serviced vehicles provides our passengers the ability for a safe and comfortable commute. SMRT is in the forefront of modernized transit and Clean Air initiatives by leading the California Central Coast with a goal of being a 100% Zero Emissions Vehicle Fleet by 2026. A BRT System and an Autonomous Vehicle Service will be established by the end of 2023. Our innovative SMRT approach is paving the way for the future of Public Transit! Become part of a team that's making a difference!

Wess Cruz

General Manager

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