Job Details

About SkyWest

Are you looking for a fast-paced environment full of variety that will utilize your customer service, critical thinking, and multi-tasking skills? SkyWest is hiring immediately for entry level Customer Service Agents! No prior experience in aviation required. As a Customer Service Agent, you will provide excellent front-line service to our passengers. The result is a rewarding opportunity to learn many different facets of the SkyWest operation. Come join our San Luis Obispo, CA team!

As a Customer Service Agent, you'll also enjoy:

• Shift trade flexibility after 30 days
• Opportunity to work with passengers from all over the world
• Robust training program (no prior experience needed!)
• Great team atmosphere
• Potential to advance and grow within the company
• Travelling to Seattle for 7 days of Alaska Customer Service training
• 2 weeks of United Customer Service training from 7 AM to 4 PM in San Luis Obispo

SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits such as:

• 401(k) match
• Performance Rewards and Profit Sharing
• Worldwide flight benefits for you and your family with one or more of our major airline partners

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

This is a full-time position.

• Greet and assist all customers in a friendly and timely manner
• Issue tickets, assign seat assignments, check baggage, board flights and provide any other information needed
• Assist special needs passengers and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as cancelled and delayed flights
• Other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:

• Be at least 18 years old
• Possess a valid unrestricted state issued driver's license
• Have a High School Diploma or GED
• Pass a pre-placement background check
• Pass a pre-placement drug screening
• Legally authorized to work in the United States for any employer without sponsorship
• Ability to lift 50 lbs. with or without reasonable accommodation
• Willing to work mornings, nights, weekends, and holidays
• This is a full-time position, starting at $18.00 an hour

Please complete the on-line application. Qualified applicants will be contacted.

Physical and Other Requirements

Please complete the online application. Top applicants will be contacted for an interview. This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.