Job Details

Room Inspector- The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a detail-oriented, efficient, and motivated full-time Room Inspector who can create a sense of luxury while ensuring . We look forward to connecting with you!

Position Summary: The Room Inspector ensures the cleanliness, order, and overall quality of guest rooms and common areas at The Cliffs Hotel and Spa. Coordinating with housekeeping staff and assisting in maintaining a seamless guest experience. This role ensures that housekeeping staff adhere to established standards and procedures, providing consistent, high-quality service. The Room Inspector also assists in training, scheduling, and performance evaluations. The Room Inspector will work closely with the Executive Housekeeper to monitor and improve housekeeping operations.

Essential Functions of the job:

• Inspect guest rooms, corridors, and public areas to ensure they meet cleanliness, functionality, and adherence to hotel standards.
• Provide feedback to housekeeping team members on areas needing improvement and recognize high-quality work.
• Assist with onboarding new housekeeping staff, emphasizing quality and safety standards.
• Assist in training new team members and providing ongoing coaching to improve performance.
• Assist in daily cleanings of hotel rooms as required.
• Report maintenance issues to the appropriate department and follow up to ensure prompt resolution.
• Maintain accurate records of room inspections, staff performance, lost & found items, chemical usage, and guest feedback, ensuring proper handling and safety.
• Monitor inventory levels of cleaning supplies and guest amenities, to alert Executive Housekeeper to place orders as needed.
• Support the Executive Housekeeper with scheduling and team coordination, ensuring effective staffing on assigned shifts.
• Address guest inquiries and special requests, ensuring positive and accommodating responses.
• Conduct property walks to ensure safe and thorough cleaning practices across all areas.
• Continuously communicate with the front desk, housekeepers, housemen, and laundry staff to address guest requests and coordinate operations.
• Assist with replenishing supplies needed for housekeepers, including linens, amenities, and cleaning products.
• Attend staff meetings to provide updates on housekeeping operations and ensure alignment with overall hotel functions.
• Verify that housekeeping staff have completed their assigned tasks accurately and efficiently.
• Understand business demands and assist in assigning additional duties and responsibilities to staff when necessary.
• Enforce compliance with safety regulations and hotel policies.
• Completes all other tasks as assigned by manager

Qualifications:

• At least 2 years of housekeeping experience in a hospitality environment, with at least 1 year in a supervisory or quality control role within the hospitality industry.
• Proven track record of maintaining high cleanliness standards and managing housekeeping operations

Additional Job Duties:

• On-site work only
• Must be available to work a Wednesday-Sunday schedule, including weekends and holidays.
• Flexibility to adjust working hours based on business needs.

Education, Experience, Skills:

• High school diploma or equivalent
• Additional certification in hospitality or housekeeping management.
• Working knowledge of guest services in a luxury hotel setting.
• Strong organizational and leadership skills.
• Excellent communication skills and ability to work independently and as part of a team
• Ability to multitask and work in mentally demanding situations

• Strong attention to detail, with the ability to identify and address cleanliness and maintenance issues promptly.
• Excellent communication skills, with the ability to effectively collaborate with multiple departments.
• Strong organizational skills, capable of managing schedules, inventory, and administrative records.
• Ability to train, motivate, and lead housekeeping staff, providing constructive feedback to improve performance.
• Good problem-solving skills, with the ability to resolve guest complaints and operational challenges efficiently.
• Familiarity with hotel housekeeping protocols, cleaning equipment, and safety standards.
• Basic knowledge of chemical handling and safety procedures, including the correct storage and use of cleaning agents.

Physical Requirements:

• Ability to stand continuously for the duration of the shift (eight or more hours).

• Ability to lift small packages (under 40 pounds).
• Ability to perform tasks involving bending, kneeling, or crouching.
• Ability to work in stressful situations.

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.