Job Details

Helping People. Changing Lives.

CAPSLO Mission, Vision and Core Values

The Patient Services Assistant at The Center for Health and Prevention Reproductive Healthcare Clinics performs a variety of front and back-office responsibilities. This role is crucial in facilitating clinic flow, maintaining medical records, and entering data into the Practice Management System/Electronic Health Records (PMS/EHR). Additionally, the assistant provides education to all clients and ensures adherence to federal, state, and grant requirements. By supporting CAPSLO's mission, the assistant provides clerical assistance in patient registration, ensuring that patients are treated with respect and can see the medical provider expediently.

We would love to hear from someone who:

* Has a Medical Assistant (MA) certificate, CNA Certificate or has onsite training.

* Has 6 months of experience in a medical practice. (Preferred)

* Is Bilingual/Biliterate (Preferred)

* Has a High School Diploma, or GED

* Has a Valid California Driver's License and an acceptable driving record.

As a Patient Services Assistant You Will:

* Answer multi-line phone system, directs and routes calls. Take messages and schedules clinic appointments for all clinic sites. Make phone calls to clients to confirm appointments and schedules various follow-up appointments as needed.

* Greet clients and visitors and provide assistance, general information and referrals to all inquiries.

* Maintain confidential client medical records in accordance with established procedures and standards. Enter all patient data into the PMS/EHR.

* Maintain front-office flow and adheres to customer service policy standards for the clinic. Maintain cleanliness of all patient areas in the clinic.

* Collect fees and donations and issues receipts. Prepare daily deposits and faxes deposit forms to Administration.

* Processes requests for medical records and facilitates prescription refills.

* Assists with training clinic volunteers, interns, and new staff.

* Monitors inventory and lab supplies.

* Performs HIV and Hep C testing and counseling.

* Assists with billing to include denials

* Monitors brochures and clinic handouts.

Additional Eligibility Qualifications:

* Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability or socio-economic level.

* Must be at least 18 years of age by date of hire.

* Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or sign a COVID-19 vaccination declination form.

* Based on the program, a current TB skin test/Chest X-Ray may be required.

* Employment is contingent upon meeting all applicable job requirements and background requirements. A criminal history clearance is required prior to employment.

* Upon hire, agency staff will check the Megan's Law (or the current sexual predator website) to ensure each staff being hired is clear for employment. Agency staff will check the website annually to ensure all program staff are cleared to work.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To view the full job description click HERE.

Benefits & Perks:

Stay Healthy!

* Keep yourself healthy with our comprehensive Medical, Dental, Vision and Life Insurance plans. (Did we mention we pay your monthly premium at 100% if you are full time, YES100 %!)

* Keep your family healthy with the same comprehensive Medical, Dental, Vision available for you to purchase!

* Address everyday concerns with access to our Employee Assistance Program for you and your family.

* Get involved with company-sponsored monthly wellness challenges!

Be Financially Fit!

* Save for your future by enrolling into our retirement plan with generous company matches after 6 month.

* Set aside pre-tax dollars to cover medical or child care expenses through our Flexible Spending Plans.

* Utilize Discounts from our partners (reduced rates for pet insurance, cell phone services, car rentals and more).

Take time for you!

* Relax, recharge, and reconnect with friends and family or plan your get away for a few days while using your vacation time awarded to you every pay period!

* Relax when you are sick, rest assured you are covered by your awesome team and accrued paid sick time!

* Honor diversity on our paid holidays of Martin Luther King Jr. Day and Juneteenth National Independence Day. Want to celebrate a day that's especially meaningful to you? We've got you covered with a paid Personal Holiday.

* Enjoy the holidays! You get 14 of themPAID!

Career Growth & Professional Development!

* Work in an environment that fosters learning excellence and provides ongoing opportunities for experience and education.

* Explore our education assistance programs to support your professional development and empower your career journey. (*must be hired under eligible program)

* Apply for our education leave program, which allows paid time off to take career related courses or education reimbursements! (*must be hired under eligible program)

* Feed your mind, fuel your career with our lunch and learn sessions and various virtual training opportunities!

Have fun at work!

* Celebrate birthdays and anniversaries with your team!

* Join one of our committees and meet employees across the agency.

* Rock your CAPSLO provided hats, t-shirts, sweaters and more!

* Be you!

For questions regarding the application process or open positions, contact the Recruiting Department at 805-###-#### or email ...@capslo.org.

EOE/ V/ ADA/ Drug Free Workplace/ Asset Infused Organization. As an Equal Opportunity Employer, Community Action Partnership of San Luis Obispo will consider all qualified applicants without attention to race, sex, age, religion, disability, national origin, veteran status, socioeconomic class, or any other protected characteristic.

Other details

* Pay Type Hourly

* Employment Indicator Regular Full Time

* Min Hiring Rate $18.34

* Max Hiring Rate $22.93

* Required Education High School

Apply Now

* San Luis Obispo, CA 93401, USA