Job Details

Why work for Vespera Resort on Pismo Beach?
Vespera on Pismo Beach is the premier luxury resort on the central coast, offering authentically local experience and engaging service is recognized as a leader in the community. Our beachfront property is gorgeous, and we have directaccess to the Pismo Pier.

Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience that is unrivaled and effortless.

Vespera Pismo Beach offers competitive pay and a very complete benefits package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided daily to our employees.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow-up, and organizational
• Must have the ability to push, pull, bend, squat, and lift on a regular basis.
• Safety requirements of PPE as needed for the duty assigned and with the use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team.
• Must be able to understand guest's service needs
• Maintain confidentiality of guest information and pertinent hotel data.

Job Responsibilities

• Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
• Inspect guest rooms, guest areas, and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
• Review work assignments of employees and make adjustments as business needs.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Consistently monitor the performance of associates on an ongoing basis and assist the department manager in providing feedback.
• Reward, discipline, and document associate performance and provide timely counseling.
• Supervise the staff and handle associate situations.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Assist the department manager in maintaining close control and inventory of uniforms, supplies, and equipment.
• Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
• Prepare and submit incident, accident, or injury reports when needed.

• Process timecards and payroll as required.

• Ensure all associates are safety conscious and trained in safe work practices.

• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all of the functions that an associate in the position may be asked to perform from time to time. This document does not create an employee contract, express, implied or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modified, and/or alter any of the duties listed to meet business needs.