Job Details

Job Description
At Motel 6 Pismo Beach Pacific Ocean we provide our guests with an outstanding experience whether they are traveling for work or exploring beautiful San Luis Obispo County. Our customer service is known to be exceptional in the hospitality industry, and weneed a Part-Time Guest Services Representative to join our team as we continue to thrive and outperform our competitors.

Our Guest Services Representatives are motivated, knowledgeable about the area and its attractions, and most importantly, friendly. We work in a fast-paced and often changing business landscape, and our team is dedicated not only to the success of the business but also to each other. We value teamwork, honesty, and punctuality, and pride ourselves on our consistent and exceptional customer service. Working with the General Manager and other professional staff, the Guest Services Rep is responsible for providing professional and outstanding guest service and ensuring that hotel standards are met and maintained at all times.

If you have experience in customer service and want to work for an organization that is committed to a workplace with integrity, fair and competitive compensation, and stability, please apply today for immediate consideration.

Job Responsibilities:

• Checking guests in and out
• Receiving and managing reservations made online and via telephone
• Verifying guests' payment methods during check-in
• Assigning rooms to guests and informing them of any specials offered by the hotel
• Organizing transport services for guests at their request
• Providing guests with information about the hotel and the area
• Staying informed on attractions that may be of interest to guests
• Assist the housekeeping staff in maintaining clean rooms
• Sweep the parking lot, and remove any accumulated trash

• High school qualification or equivalent
• One year of client-facing customer service experience is preferred
• Strong written and verbal communication skills
• Well-presented and professional appearance
• Competency with Microsoft Office products
• Ability to learn on the job
• Excellent customer service skills
• Must have flexible schedule and ability to work some weekends and holidays
• Ability to adapt and stay calm in challenging situations

• Flexibility in scheduling
• Working in an unparalleled and beautiful location two hundred yards away from the ocean in Pismo Beach