Job Details

**Director of Logistics & Customer Service**

at Mezzetta American Canyon, California, United States Since 1935, weve been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves and thats the only way wed put our name on it.

Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces underthe leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, were seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.

**The ideal candidate will have an immediate connection to our Core Ingredients:**

* Crunchy Crunchy: We are hungry for excellence.

* Own It: We think and act as an owner with appetite, initiative, and responsibility.

* Connection: We build authentic relationships that foster trust and open communications.

* Vibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.

**Position Overview:**

The Director of Logistics and Customer Service will develop and lead the outbound freight and logistics network, and order fulfillment operations for all of Mezzetta. This role owns all customer fulfillment operations and is accountable for meeting customer service levels at the lowest optimal cost for freight and warehouse while ensuring control over inventory, order management, and invoicing. Developing operational strategies and third-party relationships to achieve these objectives, including internal collaborative strategies with planning and manufacturing support the results, is a key requirement of this role.

The scope of the role encompasses the warehousing and distribution of Mezzetta finished products; including catalog business to business (B2B) workflows, along with receipt, control, and issuance of raw materials utilized at the manufacturing site. This role will develop and optimize workflow scaling for the growth of the business, including network optimization of nodes for finished goods inventory and distribution to meet regional customer service needs which includes owned warehouses and regional 3PLs. The Director establishes continuous improvement in processes, controls, policies and procedures that meet and exceed customer service commitments in a way that supports the overall success of Mezzetta. This role oversees a team responsible for managing partnerships with external logistics partners, including all operational contract management.

**Primary Responsibilities:**

* Develop and implement anticipatory strategies over warehousing and distribution for Mezzetta by utilizing and building upon internal capabilities, as well as establishing and managing strategic relationships with 3PL partners.

* Develop the infrastructure and workflow for national product availability within regional areas focusing on optimizing working capital, cost, and service levels through effective logistics management, network models, and overall supply chain strategy for domestic business expansion.

* Ensure effective performance management and controls are in place for owned and operated warehouses, and through third party relationships.

* Define requirements for system enhancements or efficiency opportunities; coordinate testing and training and ensure SOPs and documentation are updated for effective utilization of existing systems and implementation of new systems.

* Support the needs of Mezzetta customers by ensuring relationships with carriers and customer service centers facilitate on time and in full delivery performance targets are being met.

* Lead your team in day to day execution to achieve strategic objectives and operational targets in service, cost, controls, and capital management with maintenance and improvement in all key business KPIs to best practice benchmarks.

* Analyze and identify trends and root cause issues to define and execute initiatives to overcome barriers, achieve results, and drive improvements.

* Partner with finance leadership on key insights to achieve targeted results, and accurately plan/forecast financial outcomes inclusive of capital spending.

* Develop and update the roadmap for warehousing and fulfillment strategy to ensure organizational alignment and empowerment to execute the strategy..

* Lead Customer Support Activities by equipping the team for success in supporting customers, while ensuring Mezzetta order management and invoicing adheres to defined processes and procedures Establish standard operating procedures and process documentation to ensure a consistent level of service delivery across the entire Customer Service organization.

* Keep current on industry trends, technology, and best practice benchmarks to ensure Mezzetta maintains competitiveness.

* Mentor next level managers and leaders within the functional work-streams to continue to grow talent within our organization.

* Effective leadership skills to achieve objectives and performance targets, while achieving high staff engagement ratings, retention, and attraction of high caliber talent.

* Strong analytical, problem-solving, and negotiating skills.

* Excellent collaborative skills, with the ability to convey strategies, situational issues, action plans, and cross-functional requirements in a manner that inspires and garners support from your partners.

* Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

* Support and comply with the companys Quality Management System policies and procedures.

* Model Mezzetta Core Ingredients Cultural Aspirations

**Qualifications:**

* Bachelor's Degree in Operations Management / Supply Chain, Industrial Engineering, or other related business or scientific field as outlined in the essential duties.

* 15+ years of CPG or product based industry experience in supply chain management, logistics, customer service / order management, or similar related field as outlined in the essential duties.

* 10+ years of progressive leadership experience, with demonstrated success.

* Proficient in Microsoft Office programs, and sufficient understanding of WMS, MRP, and ERP systems to lead effective execution in Logistics and Supply Chain.

* 5+ years of experience working within Enterprise Resource Planning (ERP) systems, such as SAP.

* Professional working knowledge in basic and advanced continuous improvement methodologies and principles; including LEAN Six Sigma and Practical Process Improvements (PPI).

* Demonstrated ability to establish and expand best practices for warehousing and order fulfillment.

* Bilingual

**Work Environment:**

This position requires on site attendance in American Canyon on a weekly basis to ensure effective leadership of operations, including travel as needed to establish effective business partner relationships.

**Our Commitment to an Inclusive Workplace:**

At Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive.