**Job Description** * Answer incoming calls and provide excellent customer service to all callers
* Monitor and respond to customer inquiries received through email
* Make outgoing calls to follow-up on shipment status, resolve issues and update customers
* Track, trace, enter and update shipments
* Assist and support Pilot stations and cartage agents
* Master outside customer applications
* Follow published procedures and work instructions for NCS accounts and bring modifications to managements attention
* Perform other duties as assigned
Company: **Pilot Freight Services**
**Pilot has the best employees in the transportation and logistics industry!**
**e Ssential f Unctions**
**Skills/Competencies**
* Excellent oral and written communication and problem-solving skills
* Technological aptitude using the internet and on-line tools
* High energy with the ability to multitask
* Excellent organizational skills with emphasis on detail
**If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!**
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