Job Details

** Mountain Host - Alpine Meadows - Winter Seasonal - Full & Part Time**

**Job Category****:** Mountain Operations **Requisition Number****:** MOUNT001494 Showing 1 location **Job Details**

**Description**

**About Squaw Valley | Alpine Meadows**

Squaw Valley Alpine Meadows is an internationally renowned mountain resort in North Lake Tahoe, California and proud host of the 1960 Olympic Winter Games. The resort spans 6,000 skiable acres across two mountains, with stunning views of Lake Tahoe and the Sierra Nevada. Skiers and riders of all ability levels are welcomed by over 65 percent beginner and intermediate terrain, while legendary steeps, towering cliffs and heart-pumping chutes continue to be ground zero for boundary breaking skiing and riding. The resort features slopeside lodging at The Village at Squaw Valley, which bustles year-round with nonstop events and over 50 bars, restaurants and boutiques. With an annual average of 450 inches of snowfall and 300 sunny California days, Squaw Valley Alpine Meadows is known as the Spring Skiing Capital and provides the longest ski and snowboard season in Lake Tahoe. Squaw Valley Alpine Meadows is on the, the new standard in season passes, which grants access to 44 iconic destinations across five continents. Ahead of the 2020-21 ski season, Squaw Valley Alpine Meadows announced its commitment to change the resort name, removing the word squaw, which is widely considered offensive. The resort has begun work on determining a new name, which will be unveiled in 2021. Visit the to learn more. You can also visit us on,, and.

**A Great Job and Benefits to Match:**

* Free skiing + riding privileges to 14 iconic resorts including Squaw Valley, Alpine Meadows, Mammoth Mountain, Steamboat, Solitude and more!

* 401(k) plan with generous company match

* Free lift tickets, plus 50% off lift tickets

* 25%-50% discount at Food & Beverage locations at Squaw and Alpine

* 30% discount at Squaw Valley operated retail stores, including The North Face, Oakley and more

* Employee Assistance Program (EAP)

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.*

*Applicants must be 18 years of age.*

**Essential Job Responsibilities/Duties/Tasks** include the following; other duties may be assigned:

- Provides service excellence to our guests in a friendly and positive manner while creating warm, welcome first impression.

- Understands and has an in depth knowledge about Squaw Valley and/or Alpine Meadows mountain, as well as Truckee and the Tahoe area information. Specifically these individuals will be able to prescribe how to access the appropriate level of ski slopes using our chair lift system.

- Travels on skis/snowboard on designated routes and creates opportunities to engage guests both to promote adventure and safety.

- Provides a presence & communication at designate slow zones throughout the mountain to ensure skier/riders are adhering to resort signage.

- On mountain duties include greeting guests at top of designated lifts to provide mountain updates, best places to ski based on skier level, and encourages and promotes responsibility code to all, helps to move and maintain ski racks and tool benches as well as some snow removal as needed. Guiding and assisting guests with ADA access needs, including helping to push wheelchairs.

- Engages and is empowered to assist guests when they are having a difficult time and provides solutions that are agreeable for both parties.

- Works closely with a variety of departments including Patrol, Ski School, Resort Activities and Sales, Events and Sales and Marketing to distribute reports; must be able to decipher and understand written and verbal instructions as it relates to skier conditions.

- Clear and concise communication to guests as well as internal guests including active listening skills and mastery of non-verbal communication. Collects and helps summarize guest feedback and provides input to different functional areas to support process-improvements.

- Provides resort, village and community information to guests to inspire adventure for all. Information disseminated may relate to Village and Mountain events, Retail and Culinary options and promotions, ticket and pass products, Team and Snowsport School information, transportation options, etc.

- Actively participate in all assigned daily duties including but not limited to; greeting guests in the Village, assisting with crowd control and line control at various locations, distributes mountain conditions report and shares grooming reports that are up to date, communicates impacts of weather on skiing conditions, shares recent snow conditions, and is knowledgeable about resort programs/events and share information clearly and confidently.

- Supports resort events and programs as required including surprise and delights, line control, and skier safety, and other tasks as designated.

- Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses**.**

- Shovel snow in required areas around the village/lodge area to ensure clear and safe walkways for guests.

- Move ski racks to areas throughout the village/base area.

**Competencies and Job Requirements:**

- Effective communication skills, oral & written

- Strong sense of customer service & safety awareness

- Able to understand and follow verbal and written instructions.

- Have a neat & clean appearance in compliance with the company grooming standards

- Punctual, able to report at scheduled start time

- Work well as part of a team.

- Able to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy.

- Ski and/or snowboard ability must be at or above intermediate level.

**Physical Requirements:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. This position requires skiing or snowboarding at an intermediate to advance level in all snow conditions.

**Working Conditions:**

**Indoor/Outdoor:** While performing the duties of this job, the employee will be exposed to inclement weather conditions while on ski or in ski boots.

**Hazardous Materials/Noise:** The noise level in the work place is usually moderate.

**Equipment Used in Job:** PC, RTP Software, Tablets, Radios, general office equipment, shovel.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Required**

6-12 months experience in guest facing position in the hospitality industry.

**Preferred**

Strong knowledge of Squaw Valley & Alpine Meadows mountain, The Village at Squaw Valley, and skier ability related to each mountain.

**Licenses & Certifications**