Job Details

Responsibilities

Leadership

• Interview, hire, orient, train, supervise and evaluate staff
• Build a cohesive leadership team and foster a positive business environment
• Foster team member engagement and a positive culture to allow for excellent service

Sales

• Achieve pre-leasing and post opening sales targets
• Responsible for supervision and organization of sales team
• Manage community sales by developing sales plan, meeting planned goals, and
• coordinating with marketing department on lead generation
• Oversee activities and performance of sales team, tracking sales goals, setting individual targets and facilitate ongoing sales training

Operations

• Serve as the primary strategic leader of the community, overseeing all aspects of the operation including resident and team satisfaction, human resources, financial performance, building maintenance and sales and revenue generation
• Build plan and drive pre-open activities to set up new community
• Ensure consistently high-quality service. Monitor and make changes as needed.
• Lead / participate in daily operations
• Understand the community s care regulations and support the resident care program. Involves close partnership with Care leaders. Ensure adherence to the Resident s Bill of Rights
• Operate the community in accordance with company policies and federal, state and local regulations

Financial Management

• Develop and implement successful strategies to manage all costs including labor and other expenses.
• Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses

Collaboration

• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources
• Partner closely with manager. Understand their priorities and exceed their expectations through proactive and on-going communication

Qualifications

• Bachelor s degree in business, hospitality, healthcare administration, or related field. Relevant experience may substitute for degree requirements
• A minimum of ten (10) years of experience in management in luxury hospitality, retail or similar a similar industry.
• Track record of meeting financial and sales goals
• Proven ability to lead and inspire large teams to deliver exceptional results
• Experience managing a high-volume operation
• Experience managing a P&L in a high growth environment
• Excellent problem solving skills under conditions of uncertainty/ambiguity
• Passion and energy for leading teams and creating exceptional customer experiences
• Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
• Must possess valid driver s license