Job Details

**Vacation Home Caretaker - $21/hour**

at Vacasa San Luis Obispo, CA ***TurnKey is now part of the Vacasa family!***

**Home Operations Supervisor

$21/hour +$500 signing bonus**

**Will be managing vacation properties in and around San Luis Obispo**

**Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, and thrive in a rapid-growth environment.

**Why Operations at Vacasa**

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

**What Were Looking For**

The Home Operations Supervisor is personally accountable for all home services within their assigned portfolio of homes that have an average value of $25 Million Dollars. This person will manage all aspects of home care within their portfolio of homes and is ultimately responsible for the performance of those properties with the goal of maximizing (1) Guest Housekeeping and Property Reviews, (2) Owner NPS and (3) Percentage of guest issues per arrival. In addition, this person will also work with the homeowner success teams, listings teams, and onboarding teams, and all other aspects of services we provide to both owners and guests for a world-class hospitality experience.

**What Youll Do**

* Proactively anticipate and resolve potential homeowner/guest escalations through regularly scheduled inspection visits to your portfolio of properties.

* Resolve any maintenance related problems at your homes with high quality and efficiency.

* Manage regularly scheduled visits to your properties for all vendors.

* Onboard newly acquired properties and ensure they are successfully set up for both homeowner/guest satisfaction.

* Communicate directly with homeowners to solve any issues at their property in a professional and time efficient manner.

* QA/QC all listings and guest check-in instructions to ensure they reflect accurate information.

* Reply to ad-hoc guest or homeowner related issues and solve problems.

* Schedule and route bi-weekly home inspections to ensure quality of properties, considering reservation status, arrivals, and departures.

* Basic in-home maintenance (replace light bulbs, install and troubleshoot lock issues, troubleshoot WIFI, tighten loose handles/doorknobs etc.).

* Use a laptop and cell phone for email, SMS, case communication and case resolution.

* Ability to work independently in the field, sometimes with little supervision.

**How the success of a Home Operations Supervisor is measured:**

* Owner Net Promoter Score (NPS)

* Guest NPS

* Owner CSTAT (Customer Satisfaction)

* Housekeeping Ratings

* Guest Property Reviews

* % of Guest In-House report issues / completion of scheduled HCS visits

* Tech/App Compliance

* QA Scores

* Case handling and resolution

**The Skills Youll Need**

The Home Operations Supervisor will need to be able to reply to escalated calls quickly to look after the company and our Guests. The ability to be prompt, courteous and customer service focused is pivotal for a Home Operations Supervisor. At times, the Home Operations Supervisor will be required to be on call, work weekends or overtime as needed.

* A customer centric mindset

* The ability to prioritize and manage your time effectively

* Strong verbal and written communication skills

* A willingness to quickly answer to escalated calls when needed

* Reliable transportation that will allow you to pick up supplies to stock our homes

**What Youll Get**

* Health/dental/vision insurance100% coverage option based on hours worked

* Employer Sponsored & Voluntary Supplemental Benefits based on hours worked

* 401K retirement savings plan with immediate 100% company match on the first 6% you contribute

* Health & Dependent Care Flexible Spending Accounts based on hours worked

* Paid vacation & sick days

* Employee Assistance Program

* Career advancement opportunities

* Employee discounts

* All the equipment youll need to be successful

* Great colleagues and culture

* Please visit our to review our full benefits offerings

*Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.*

*Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.*

*An offer of employment for this role will be contingent upon the successful completion of a background check.*

Location (City) * *

APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. *