$17.00 - $20.00 an hour
Hiring part time employees
Possible weekend shift required
This position requires physically reporting to work in San Luis Obispo, Ca.
Sports Warehouse About Us
We are a growing e-commerce company that specializes in tennis, running, bass fishing, pickleball, racquetball, equestrian, ice/roller hockey, roller derby, inline skating and skateboarding products. Our goal is to provide a top-notch customer shopping experience by recommending the right products and delivering the best possible customer service. We believe in striving for excellence while finding simple solutions to get the job done.
We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse customers and support them through their purchasing journey. Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and an ability to problem solve.
Sports Warehouse is comprised of: Tennis Warehouse Running Warehouse Tackle Warehouse Total Pickleball Racquetball Warehouse Riding Warehouse Inline/Ice Warehouse Skate Warehouse
Requirements
Duties and Responsibilities
Customer Service
Provide thorough assistance to all customers in a friendly, professional, helpful, and knowledgeable manner.
Display a comprehensive and current understanding of company policies, procedures, products and services.
Respond to customer inquiries via phone, email, and chat sessions.
Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
Be flexible during busy times by helping fellow co-workers and multi-tasking.
Maintain a safe and clean work environment.
Continually learn and develop skills, procedures, and information relevant to the position.
Understand resources available to locate answers to product questions.
Communicate with other departments when necessary regarding any customer issues.
Other duties deemed necessary in the daily operation of Tennis Warehouse.
Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.
Racquet Service
Carefully and efficiently install strings according to racquet specifications.
Identify possible damage or defects to racquets and/or strings, and make an assessment of the necessary corrective actions.
Repair and/or replace accessories as needed.
Required Skills
Communicate clearly and professionally when speaking and writing.
Listen well to customers and serve them in a manner that is friendly, patient, and calm.
Solve problems with creativity.
Operate necessary software applications with consistent accuracy.
Communicate effectively and behave professionally.
Understand and follow written and verbal directions.
Take direction well and learn in a fast-paced environment.
Focus, maintain attention to detail, and balance multiple duties in a dynamic environment.
Work independently and productively, stay motivated, and appropriately prioritize tasks.
Recognize the need to ask for assistance.
Function as part of a team, having a positive attitude and strong work ethic.
Demonstrate a sense of pride in your work and represent Tennis Warehouse in a positive manner.
Benefits & Perks
All Employees: