Job Details

****Customer Service Representative- Near San Luis Obispo****

Full time in office with competitive salary and great benefits (health, dental, vision, 401(k), paid vacation, bonuses, and more).

*****Our team*****

Wightons Heating and Air Conditioning is the leading provider of residential &

commercial heating & AC systems in the Central Coast. **And were excited to add**

**plumbing to our list of services!** As the longest running HVAC business in SLO

County, our team is proud to celebrate 68 years of reliably caring for our customers,

co-workers, and community. Were also proud to build a workplace that promotes the

personal and professional development of our employees.

At Wightons, we deliver Comfort you can trust. We focus on the happiness and

satisfaction of our customers by empowering our team with the best training, safety, and

technology available.

Our team is looking for an innovative, team-oriented problem solver who loves helping

others.

*****The impact youll make*****

As a Customer Support Specialist, youll play a key role in our teams success by

communicating with customers, advocating for their needs internally, and coordinating

with teammates to get the job done safely and exceptionally. In this role, youll help

customers with scheduling, while proactively informing them on job progress and all key

details of their service. Youll work cross functionally with dispatchers by coordinating on

availability and matching technician skill sets with service requirements. Finally, youll

have the chance to grow your career through best in class training and opportunities

with our parent company, PipeDreams Ventures.

***Responsibilities***

? Clearly communicate scheduling to customers across phone, text, and email

? Advocate for customers while coordinating internally with dispatchers and other

key team members

? Proactively inform customers of scheduling changes, job progress and other

important details

? Assist customers with pricing on service agreements and accessories, while

educating them on new equipment when necessary

? Periodically generate new business by booking calls with the service department

***Salary & benefits***

? Hourly salary of $19-$21/Hour

? Full time with overtime as necessary

? Spiffs and bonuses

? 100% paid Health, Dental, and Vision Insurance

? Paid holidays, sick days and vacation

? 401K Match up to 4% after year 1

? Profit sharing for eligible employees

? Awards, goal lunches and appreciation dinners

***Why youll love working here***

? A fun, team atmosphere built on transparency, empowerment, and respect.

? Limitless opportunities for your career growth. We encourage you to rise

through the ranks at Albert Nahman or anywhere in our large portfolio of

businesses.

? World class training and coaching with a special focus on safety.

? Rewards and bonuses for hard work and personal/team accomplishments.

? Cutting edge technology to make your job easier, safer, and more enjoyable.

***Wightons awards & recognition***

? 500+ Google reviews at 4.8 stars!

? Named Best of HomeAdvisor

? HomeAdvisor Elite Service Provider

? Nextdoor Neighborhood Favorite

? Rated A+ by Better Business Bureau

We are an equal opportunity employer and considers all qualified applicants equally

without regard to race, color, religion, sex, sexual orientation, gender identity, national

origin, veteran status, or disability status.

If you want to be part of something bigger than just a job make this career move and

find exactly what youre looking for. You will work in a place where you will be

appreciated by your team and customers, and where your work has a direct effect on

the success of the company.

If this sounds like you, spend a little time learning about Wightons Plumbing, Heating,

and Cooling visiting www.wightons.com.

Please hit Apply tab to apply for this position or call our office (805) ###-#### to

schedule an appointment.